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Technical Support Engineer Apprentice In Newbury RG14

Salary £10500.00 per annum
Location Newbury
Sector IT and technology
Job Type Full Time / Fixed Term
Job Closing Date 12/02/2019
Recruiter Ref 1211-0001-00016808
MPP Ref MPPJRN0088344


Employer description:

The organisation focuses on cloud-based UC technology enablement, which is blurring the lines between traditional IT and telephony, helping unify and simplify disruptive communications infrastructures. A dynamic organisation, it has been placed multiple times in Deloitte’s 50 fastest growing technology companies in the UK.

We want someone who is...

  • Hobbyist, someone that self teaches and builds their understanding in their chosen subject
  • Thrives in a hands on environment
  • Able to work well as part of a team as well as on their own
  • Can give examples of their strengths and knowledge
  • Self-starter
  • Able to follow instructions and complete tasks

Job Details:

Job overview / purpose:

Are you looking to work within a supportive and exciting globally recognised organisation? This is a great opportunity to work in a vibrant, passionate and enthusiastic environment where you will have the opportunity to grow and develop.

Main role: [will include but not be limited to]:

  • Be first line on the tech support desk for all video related issues
  • Raise returns request with vendors
  • Diagnose issues over the phone and via remote sessions with resellers and end users
  • Liaise with customers regarding installations bookings and visits etc.
  • Help/guide tech pre sales and other staff
  • Some field installation work (minimal)


Desired qualities:

  • Eager to learn
  • Confident, enthusiastic and hard working
  • Very good telephone manner and face-to-face manners


Desired qualification requirements:

The candidate will have at least 5 GCSE’s (C and above) including Maths and English with an enthusiasm for all things IT.


Working week:

5 days per week,

Monday - Friday,

9am – 5:30pm,

37.5 hrs a week, [all details will be confirmed with the employer] 


£10,500 per annum

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.