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Technical Operations Apprentice In Bracknell RG12

Location Bracknell
Sector IT and technology
Job Type Full Time / Fixed Term
Job Closing Date 13/02/2019
Recruiter Ref 1211-0001-00016810
MPP Ref MPPJRN0088405


Employer description

Based in Bracknell, Berkshire, and established in 2001, BTL Communication is a supplier of business-to-business IT & telecoms products and services. At BTL, our objective is to provide businesses with bespoke solutions that suit their businesses IT and Telecoms requirements whilst lowering costs and improving functionality and efficiency.

We want someone who is...

  • Hobbyist, someone that self teaches and builds their understanding in their chosen subject
  • Thrives in a hands on environment
  • Able to work well as part of a team as well as on their own
  • Can give examples of their strengths and knowledge
  • Self-starter
  • Able to follow instructions and complete tasks

Job Details:

Job overview / purpose

The apprentice will be asked to complete and assist on tasks. 

Main responsibilities

  • Duties will include provisioning new services, including: Telephone lines, SIP services, Web Hosting, ADSL connections, VPN networks, Mobile services, Telephone systems and Intelligent Network based solutions
  • Resolving faults on the services listed above, using remote management tools, supplier portals, defined processes and intuition
  • General telephone answering for customer queries and part of the operations team
  • Liaising with suppliers primary and secondary as required 

Desired qualities

  • Self-motivated/driven
  • Commitment to self-development
  • High energy and resilient
  • Proactive
  • Team player
  • Innovative
  • Analytical
  • Collaborative
  • Flexible
  • Attention to detail

Desired qualification

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above

Working week

9am – 5:30pm,

5 days per week,

37.5 hours per week [average week, will be confirmed with the employer]


Circa £10,000 per annum 

Important Information

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.