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IT Support Apprentice In Farnborough GU14

Location Farnborough
Sector IT and technology
Job Type Full Time / Fixed Term
Job Closing Date 17/03/2019
Recruiter Ref 1211-0001-00017034
MPP Ref MPPJRN0090448


Employer description

Founded by two IT professionals who shared the ambition of providing personable, competitive and reliable IT support, 247 IT Services Limited is a grass-roots IT consultancy. For too long, IT companies have been providing sub-standard and detached support - we have the vision of being your outsourced "in-house" IT support.

We are a fast-growing company and we are always willing to help young people at the beginning of their career journey.

We want someone who is...

  • Hobbyist, someone that self teaches and builds their understanding in their chosen subject
  • Thrives in a hands on environment
  • Able to work well as part of a team as well as on their own
  • Can give examples of their strengths and knowledge
  • Self-starter
  • Able to follow instructions and complete tasks

Job Details:

Job overview:

The role will cover many aspects of IT, and will give an apprentice the opportunity to gain valuable skills and experiences.

Main role: [duties will be to:]

  • Provide technical support; answering support queries either onsite or via phone or email
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems and be proactive when dealing with user issues
  • Log all calls on the call logging system and maintain full documentation
  • Respond to enquiries from clients and help them resolve any hardware or software problems
  • Maintain a log of any software or hardware problems detected
  • Support users in the use of Computer equipment by providing necessary training and advice
  • Allocate more complex service issues to the relevant IT Support member
  • Arrange for external technical support where problems cannot be resolved in house

Other duties include:

  • Working in conjunction with the IT Infrastructure Manager and the IT Team
  • Working alongside the IT Infrastructure Manager on the Applications, Telephony, Infrastructure and Systems so they meet current and future needs
  • Supporting the IT Infrastructure Manager to handle the day-to-day user requests from service desk system, Ticketing & Installations and Upgrades


Desired qualities, skills and experiences:

  • Communication skills
  • Honesty
  • Technical competency
  • Work ethic
  • Flexibility
  • Determination and persistence
  • Ability to work as a team
  • Problem solving skills
  • Loyalty

Desired qualification requirements:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.


Working week:

5 days per week,

Monday – Friday,

9am – 5pm,

37.5hrs per week [all details will be confirmed with the employer]



£4.50 per hour / £168.75 per week


Benefits of the role:

  • Growing business with great career progression opportunities.
  • Training programme is designed to provide real-world skills using the most recent IT Technologies to transform individuals into highly-skilled IT Apprentices.
  • Apprenticeships will blend on-the-job experience, face-to-face workshops and online learning, which will teach a range of new skills including: Networking and Architecture, Mobile and Operating System, Cloud Services, Coding and Logic, Business Process. 

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.