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IT Apprentice - Service Operations In Leeds LS11

Location Leeds
Sector IT and technology
Job Type Full Time / Fixed Term
Job Closing Date 19/03/2019
Recruiter Ref 1211-0001-00017054
MPP Ref MPPJRN0090507


Employer description

Our mission at Hitachi Capital is to be exceptional people providing outstanding customer experiences. We want to be the trusted brand for financial services in Europe, and we know its people like you who will help us achieve this.

We want someone who is...

  • Hobbyist, someone that self teaches and builds their understanding in their chosen subject
  • Thrives in a hands on environment
  • Able to work well as part of a team as well as on their own
  • Can give examples of their strengths and knowledge
  • Self-starter
  • Able to follow instructions and complete tasks

Job Details:

Job overview:

We are currently seeking someone with a passion for IT to work within our IT Service Management department. You will get the opportunity to work with a number of different technologies and also departments.

Full training will be given but strong communication skills are necessary.


Main role:

  • Act as a single point of contact
  • Receiving, logging and managing calls from internal staff in ServiceNow
  • Basic troubleshooting and resolution of incidents within agreed SLA’s
  • Documentation/guides for new transitioned services
  • Escalation of unresolved incidents
  • Maintain a high degree of Customer Service
  • Access management
  • Gain a good understanding of the Incident Management Process


Desired qualities and skills: and experiences:

  • Good communicator
  • Telephone skills
  • Service focused
  • Ownership and initiative


Desired qualification requirements:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.


Working week:

5 days per week,

Monday – Friday,

9am – 5:30pm,

37.5 hrs per week [all details will be confirmed with the employer]



£12,000 per annum

Benefits of the role:

  • Hitachi capital has an excellent working culture, which includes dress down on a Friday
  • Hitachi also works with a number of different technologies and is almost always described as an excellent place to work


Future prospects:

Potential to gain a salary increase during the apprenticeship as well as the potential to gain a full time job after the apprenticeship.


Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.